Business Application Support in Edmonton

Many Edmonton businesses run industry software chosen years ago by someone who has since moved on, and application support documents how it works so the organization is not dependent on one person.

Every organization has a few applications it cannot function without. For one business it is accounting and payroll software, for another a dental practice management system, an electronic medical record, a construction estimating tool or an industry ERP. When those applications slow down, break after an update or stop talking to each other, work grinds to a halt. Our Business Application Support takes responsibility for keeping that software running and properly maintained.

We install and update applications, manage user access and licences, maintain the servers or cloud environments they run on, and troubleshoot problems. Much of the frustration with business software comes from vendor support queues, so we act as your advocate: opening tickets, providing technical detail, testing fixes and following up until the issue is resolved. Before major upgrades, we review release notes, plan downtime and confirm backups, so updates do not become emergencies.

Business Application Support for Edmonton organizations

A large share of Edmonton organizations handle health information, client files or public sector data, so they need to understand their obligations under Alberta's privacy laws and keep records of who can access what. Contractors and service companies based here often send crews and equipment to job sites across northern Alberta, which means devices leave the office and need to stay protected in the field. Non-profits and smaller clinics often run on limited budgets and need practical security rather than enterprise tools. We provide on-site and remote support across the city.

What is included

• Installation, configuration and updates of business software
• Accounting, payroll and ERP application support
• Practice management and industry-specific application support
• User access, roles and licence management
• Vendor ticket management and escalation
• Upgrade planning, testing and scheduling
• Integrations between business applications
• Security and data residency review of application vendors

On site and remote in Edmonton

In Edmonton, HSM IT Services works both remotely and on site. Most problems are fixed over the phone or a remote session, and a technician comes to you when the job needs hands: new cabling, a camera install, a failed switch or a new hire's desk.

How we start

Common in Edmonton

Many of the Edmonton organizations we talk to work in medical clinics, non-profits and charities, engineering and professional services, manufacturing and fabrication. Each has its own mix of software, compliance rules and on-site equipment, and we plan business application support around it.

Business Application Support in Edmonton: questions