Olds, Alberta · L1-L8

Mobile Device Support in Olds

Phones and tablets that are set up, secured and supported so your team can work anywhere.

Olds crews and technicians who work on sites across Central Alberta depend on tablets and phones for schedules, forms and photos, and managed devices keep those tools working and the data on them protected.

For many organizations, the phone is now the primary work device. Field staff check schedules and submit forms from tablets, managers approve payments from their phones, and everyone expects email and Teams wherever they are. That convenience brings risk. A lost phone, a personal device with no passcode or an unapproved app can expose client and company data. Our Mobile Device Support brings phones and tablets into the same managed, secure environment as your computers.

Company-owned devices are enrolled through Apple Business Manager, Android Enterprise and Microsoft Intune, so they arrive configured with email, apps, Wi-Fi and security settings. For personally owned phones, we use app-level protection that separates work data from personal content, respecting privacy while still letting you remove company information when someone leaves. Policies enforce passcodes, encryption and current operating systems, and devices that fall out of compliance can be blocked from accessing company data.

Mobile Device Support for Olds organizations

Farm operations and agribusinesses around Olds increasingly use connected equipment, sensors and farm management software, which brings new security considerations to businesses that used to be mostly offline. Accounts for these platforms should be protected with strong passwords and multi-factor authentication, and data should be backed up. Dealers and suppliers need reliable systems through busy seasons. Professional offices serving farm clients handle sensitive financial information. Our support here is remote-first, with on-site visits scheduled as needed.

What is included

Mobile device management with Microsoft Intune
Company device enrolment and zero-touch setup
App protection for personally owned phones
Email, Teams and business app configuration
Passcode, encryption and update policies
Multi-factor authentication app setup and transfers
Lost or stolen device lock and wipe
Troubleshooting and user support for phones and tablets

On site and remote in Olds

For Olds, HSM IT Services works remote-first with scheduled on-site visits. Most issues are solved over the phone or a remote session, and project work such as cabling, cameras and access control is booked as planned site visits so you are not paying for a technician to drive out for a password reset.

How we start

Inventory

We identify which phones and tablets access company data and how each is owned and used.

Policy

We agree on rules for company and personal devices that balance security, privacy and convenience.

Enrol

We bring devices under management, configure apps and settings and help staff through the change.

Support

We troubleshoot issues, keep policies current and respond to lost or stolen devices.

Common in Olds

Many of the Olds organizations we talk to work in agriculture and agribusiness, education, retail, accounting and financial services. Each has its own mix of software, compliance rules and on-site equipment, and we plan mobile device support around it.

Mobile Device Support in Olds: questions

Do you support both iPhone and Android?

Yes. We support current versions of iOS, iPadOS and Android. For company-owned devices, we use the management programs Apple and Google provide, alongside Microsoft Intune, so new devices can be configured automatically. We recommend devices that receive regular security updates and advise against models that are no longer supported by the manufacturer.

What happens if a staff member in Olds loses a work phone?

They contact HSM IT Services, or a manager does, and we lock the device and, if needed, remotely wipe company data or the whole device depending on ownership. For an organization in Olds, that can be handled entirely remotely. We also help sign the user out of accounts, set up a replacement and document the event for privacy purposes.

Do mobile devices need antivirus?

Phones work differently from computers, and traditional antivirus is less relevant. The bigger risks are phishing links in texts and email, malicious or unapproved apps, outdated operating systems and lost devices. Device management, app controls, current updates and mobile threat protection where warranted address those risks more effectively.