Help Desk and IT Support in Olds

Many Olds organizations have people working from home, job sites and branch offices across Central Alberta, and remote support tools let our technicians help each of them wherever they are working that day.

When technology stops working, productivity stops with it. Our Help Desk and IT Support gives your employees a direct line to technicians who can solve everyday problems, from locked accounts and slow laptops to printer errors, Teams issues and new software installs. Staff can reach us by phone, email or a self-service portal, and every request is logged in a ticketing system so nothing is lost and recurring problems become visible.

We resolve most issues using secure remote support tools, which means less waiting for someone to arrive. For hardware failures, cabling and new equipment setup, we arrange onsite work. Our technicians follow documented procedures for your environment, so a request handled by one person is handled the same way by another. Onboarding and offboarding of employees is treated as a structured process, with accounts, devices and access set up or removed completely.

Help Desk and IT Support for Olds organizations

Farm operations and agribusinesses around Olds increasingly use connected equipment, sensors and farm management software, which brings new security considerations to businesses that used to be mostly offline. Accounts for these platforms should be protected with strong passwords and multi-factor authentication, and data should be backed up. Dealers and suppliers need reliable systems through busy seasons. Professional offices serving farm clients handle sensitive financial information. Our support here is remote-first, with on-site visits scheduled as needed.

What is included

• Phone, email and portal support for staff
• Secure remote troubleshooting and resolution
• Onsite support arranged for hardware and setup work
• Password resets with identity verification
• Employee onboarding and offboarding
• Microsoft 365, Teams and line-of-business application support
• Ticket tracking and trend reporting

On site and remote in Olds

For Olds, HSM IT Services works remote-first with scheduled on-site visits. Most issues are solved over the phone or a remote session, and project work such as cabling, cameras and access control is booked as planned site visits so you are not paying for a technician to drive out for a password reset.

How we start

Common in Olds

Many of the Olds organizations we talk to work in agriculture and agribusiness, education, retail, accounting and financial services. Each has its own mix of software, compliance rules and on-site equipment, and we plan help desk and it support around it.

Help Desk and IT Support in Olds: questions